Hi, I'm Ivy from Singapore! I've booked this tour & I'll arrive LAX on 14June 130pm. Where do I meet the tour guide? & will there be any sight seeing or tour-around after I checked in the hotel? Look forward to your reply :)
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Warmest regards,
Ivy
Dear Ivy,
For questions related to existing bookings, please email [email protected] so that we may better assist you.
Best Regards,
Teiyana
Customer Service Rep
Arriving @ Grand Canyon NP by train for Williams, AZ in late Aug '15 and staying in Nat'l Park hotel---how do we get to your helipad @ GC airport in Tusiayan (sp?) which is south just outside the NP? shuttle bus? courtesy van? taxi? Please advise. Thank you. J Minter
Dear J Minter,
Customers will have to self transfer to airport, we do not offer complimentary pick up.
You are more than welcome to go to the airport by taxi.
Best Regards,
Prada
Customer Service Rep
I want to do a 2 day tour leaving and returning to Las Vegas, the main attraction is to do a detail tour of Hollywood. If the west rim can be done and maybe some shopping.
Therefore I will like to stay 1 night in the Hollywood area for 3 persons. Any suggestions?
Dear Karen,
Customers are allowed to bring a foldable wheel chair on tour. This will be accommodated in a compartment underneath the bus.
Currently, the buses used do not come equipped with a wheelchair lift.
Thank you for your inquiry.
Best Regards,
Prada
Customer Service Rep
I am trying to choose one of your tours.
I will be travelling with my husband, but before do the tour I will be attending a course at UCLA. Sessions of the course will conclude at approximately noon on June 18th.
So, my question is: can I choose to start your tour on June 18th? Is the first night of accommodation on 18th?
Is it compulsory to join the tour at the airport LAX or can we go directly to the hotel on June 18th?
Thanks in advance for your help.
Regards
Cristina Queda
Dear Cristina Queda,
The tour is offered daily, you are more than welcome to select departure for June 18th.
The 10 day tour includes 9 nights of hotel accommodation, including the first nights hotel.
We offer complimentary airport pick up service or you are more than welcome to self transfer to the first nights hotel on your own.
Hotel information will be available once the reservation is confirmed.
Best Regards,
Victor
Customer Service Rep
Kindly let me know where I would need to board the bus for the one day tour. I will be staying at 729 West Wilshire Drive and would like the join the tour for June 8th, 2015.
After hearing from you and making arrangements I will book on line.
Thanking you, Annette
Dear Annette,
We offer pick up from hotels in the Phoenix area. If you are staying in a residence, please provide us with the full address, we will then assign the nearest pick up location.
Pick-up in Phoenix is generally between 6:15 a.m. - 7:15 a.m.
Best Regards,
Victor
Customer Service Rep
Hellow~!
I should try to book a trip on June 6, 2015
This trip What time do you start in?
I tried to book the Mirage Hotel in Las Vegas
Where do you pick up possible?
thanks~ bye~
Dear HEEJONG CHO,
The date is available for booking on June 6th.
Please be advised your reservation is always subject to confirmation by email, normally within one to two business days.
We offer pick up at major hotels on the strip. Please make sure you leave a note in the comment section on the payment page with your hotel details.
We confirm pick up time after your booking and we update you by email.
The pick up time is usually between 5-6am.
Best Regards,
Victor
Customer Service Rep
We want to avail of this tour package on December 15, 2015. Will this tour be available on this date? We are planning to book air ticket already and we want to make sure this tour will be available when we book our air tickets. Thank you.
Dear Francia Bulatao,
Thank you for your inquiry.
December 15th is currently open for booking. However, we suggest customers book their flight after the tour is confirmed.
Once a reservation and full payment is received, we ask that guest allow 1-2 days to process and confirm the reservation. To place an order, please follow the steps located on the right side of the tour page.
Best Regards,
Tom
Customer Service Rep
I stay at Caravell Inn, San Jose. As I understood from the MEETING POINT, you will pick us up at Izzo restaurant, San Jose at 9:20 AM. Can we come back to this point when the tour ends? I don't want to travel from San Francisco to San Jose! Thanks for being informative.
Phuong
Dear Phuong Nguyen,
Thank you for your inquiry.
Drop off is arranged at the same location used for pick up. We do not offer complimentary hotel drop off. This tour will travel back to San Jose around 6:15 p.m.
There may be a 30-60 minute delay caused by unforeseen circumstances such as bad weather or heavy traffic.
Best Regards,
Tom
Customer Service Rep
Hi. On the last day at the airport (lax). If I schedule my fights to depart from airport (lax)
to airport(sfo) 6.50am(tomorrow).Can I wait by no book a hotel.? If i can. Where is the part
of airport(lax).? Or If I schedule my fights 22.49pm to 0.11(am). Can I wait at airport(sfo)
after 0.11am to 7am(morning).? Thanks.
Dear Thjip,
Thank you for your inquiry.
Please schedule your flights to depart from Los Angeles airport(LAX) after 8:30p.m. ( U.S domestic flights) or 9:30p.m. (international flights).
You can book a hotel accommodation near the LAX airport. If not, you can find your own waiting location at the LAX airport when you arrive.
Best Regards,
Tom
Customer Service Rep